How to view the User Manual?
iSolarCloud cloud Web: the computer can visit www.isolarcloud.com, and the User Manual can be viewed at the bottom of the login page. At the same time, after entering the user name and password to log into the system, click the left menu “Help -> User Manual” to view the document.
iSolarCloud App: Click the icon 
in the upper right corner of the login page to view the User Manual.
No mail received (registered account, plant creation, plant sharing, etc.)
Please check whether the email address you filled in is correct or whether you are viewing the correct email.
Please check other mail folders such as mailbox dustbin/delete folder.
If you unsubscribe from iSolarCloud’s mail, or put it in the blacklist, or mark it as spam, you will not be able to receive iSolarCloud’s mail. If these operations have been carried out, you need to add a white list of iSolarCloud mail to receive mail normally.
After the above methods, you cannot receive the mail yet. Please send the mail to feedback@sungrowpower.com and provide the email address where you need to receive the mail. We will help you to inquire.
If you often encounter mail problems, it is recommended that you add system@isolarcloud.com to your white list, and then try to obtain mail again. You can search the web page about how your mailbox category can be whitelisted.
How to add iSolarCloud to the mailbox whitelist?
In order to ensure that the mail verification code is successfully sent to your email address in time, it is strongly recommended that you add iSolarCloud’s sending address system@isolarcloud.com to your email contacts or add it to the white list. The following are some common email setting methods, please refer to.
Set Outlook white list
At the top of the page, select settings -> view all Outlook settings -> junk e-mail;
Slide down to the safe sender, fill in the system@isolarcloud.com, add it to the safe sender, then click “Add” and “Save”;
Set Gmail whitelist
Please log in to your Gmail, click the “Settings” button in the upper right corner to enter the settings page, then click “Filter and Mask Address” and click to create a new filter.
In the “From” box, fill in the system@isolarcloud.com and create the filter; 3. Select the check box “Do not send it to spam” and create a filter;
Set QQ mailbox white list
Log in to your QQ mailbox, click “Settings” in the upper left corner, click “Anti-Spam” and find the “Anti-Spam” column;
Then click “Set White List of Email Addresses”, enter the system@isolarcloud.com of iSolarCloud’s email address, and click “Add to White List”;
Click “Set Domain Name White List”, enter system@isolarcloud.com, and click “Add to Domain Name White List”.
Set @163.com mailbox white list
To enter the mailbox, click “Settings” at the top of the page-select “General Settings”-select “Anti-Spam/Black and White List” on the left-click “Add White List” at the “White List” position at the bottom of the page to add iSolarCloud’s sender mailbox system@isolarcloud.com.
Set @126.com mailbox white list
To enter the mailbox, click “Settings” at the top of the page-select “General Settings”-select “Anti-Spam/Black and White List” on the left-click “Add White List” at the “White List” position at the bottom of the page to add iSolarCloud’s sender mailbox system@isolarcloud.com.
